WITH YOUR CERTIFICATE YOU WILL KNOW HOW TO MAKE A POSITIVE LASTING IMPRESSION IN THE MINDS OF CUSTOMERS

With your Customer Service Certificate, you can work in ANY INDUSTRY as a/an: 

• Account Representatives
• Call Center Representatives
• Client Services Representatives
• Customer Care Representatives
• Customer Service Agents
• Customer Service Representatives
• Customer Service Specialists
• Member Services Representatives
• Sales Facilitators
• And many more titles.

THIS CUSTOMER SERVICE PROGRAM CERTIFICATE will provide students with tips, tools, knowledge and skills to interact tactfully and professionally as the company’s front line support for clients and customers.

Learn the listening skills and critical thinking techniques invaluable in customer service to ensure positive first impressions, manage customer expectations, and build customer loyalty in today’s expanding social and digital marketplace.

The core requirements include FOUR COURSES—NO ELECTIVES.

COMPLETION ESTIMATE: 4 months
GRADE: Pass/No Pass